Processing & Shipping
Due to the custom, handmade nature of our accessories, your piece is handmade to order, specifically for you and requires several weeks to create. Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. All domestic orders are shipped UPS standard shipping (about 3 - 5 business days delivery) unless otherwise requested. All international orders are shipped priority DHL (about 6 -10 business days delivery) unless otherwise requested.
All orders shipped outside of Italy are subject to additional shipping charges. International orders are subject to the customs & duty fees of your country upon receipt of your order. Each country has different import laws; buyer subject to tax + duty fees. Please be informed of the fees before placing your order. If a package is returned because the buyer did not accept given the fees, there will be no refund for the product or shipping + the transaction is considered final sale.
All of our product is handmade, slight variation may occur. As always, the integrity of the design stays intact. Non-custom orders can be returned and must be postmarked within 14 days of the date your item was delivered to be paid back in full; shipping costs both ways will not be refunded; the item must be returned as it was received in proper packaging, tags on and without wear. Shipping costs both ways for exchanges are at the buyer’s expense. We are not responsible for any return packages not received. Between 5 - 7 business days for the refund, all refunds will be issued in the same form as the original payment. One exchange is allowed, the “exchange” item is then considered final sale. Custom and custom plated orders are final sale. Sample sale items and rush orders are final sales.
Rush & Custom orders
Usually, a rush or a custom order can be accommodated. Please contact us at for details and additional costs. We are always available and happy to consult with you. Rush & custom orders are final sale and not returnable. Please do not ask us to copy other designer's pieces. There are no discounts allowed on custom orders.
Plating & Materials
Much of our collection requires a 14K gold electroplating process - sheen and finish can vary each time. Earthy elements such as baroque pearls and quartz are used, these are organically shaped and each piece will have variations. As always, the integrity of the design stays intact. Currently, the collection is available in 14k gold, rose gold and rhodium plating.
Our accessories are made by hand and are delicate. In order to enjoy our designs as long as possible, please, follow our simple care instructions. Make-up, hairspray, and oils from your hands may mark or discolor the delicate materials, so please handle with care. During wet weather always use an umbrella to avoid damage. When storing, please, ensure that the accessory is supported with given tissue paper to help keep the original shape. Please store your accessory bag in a cool, dry place as both heat and moisture may damage the contents.
Let us know what you need and we’ll do our best to assist you.
Enjoy your accessory.
NEA • MILANO